Gap in Scottsdale, AZ Open now

Reviews about Gap

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  December 08, 2019, by enric lizondo
  No exchange and a total rip-off. Someone I love bought a pair of jeans as a gift to me. The jeans were small so I went to this store to exchange them for a bigger size. The sales associate at the Gap store returned the pants and credited the sales amount and told me I had to pay for the new pair of jeans. Before explaining this process to me, she just returned the merchandise and credited the account back to the purchaser. My question was: if that was a gift, how logical is it that now I have to pay for my own gift? I asked for an exchange of a gift, I should not be paying for it. She said I did not understand what she said, she treated me as a stupid person. I want to think she was not been racist because I have a foreign accent and thought I did not understand English. She blamed me as it was my fault. She pointed and me with her finger and said you do not understand what I said. * Let me digest what happened there, someone gives me a gift and when I need to exchange it for the right size I have to pay for it? How stupid is that? In conclusion, don't buy anything from Gap as a gift because the person that receives the gift will not be able to exchange it, he/she will have to pay for it. Moreover, the original purchase had a $50 coupon that was totally lost when the merchandise was returned. So The Gap, you own me those $50. That was a total rip-off. Customer service = 0 Why? blaming the customer for the sale associate mistake instead of looking for a solution. That is a huge gap in customer service, someone has to fix it. ** Will I recommend this store, or the Gap for that matter, to my friends or anyone? Answer: No way.
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  September 13, 2019, by Amanda Greisen
  Gap isn't at this location. This was a mistake made by Google. They are actually located at the Scottsdale Quarter between Bath &Body Works and GapKids.