Mattress Firm Indian Bend in Scottsdale, AZ Closed now

Reviews about Mattress Firm Indian Bend

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  May 02, 2019, by Keith Nelson
  I don't recommend this store. I brought in a mattress protector (for a client) that they originally got there months ago and now wanted an exact replacement for. The rep didn't want it in the store for sanitation reasons, but took a look at it and the tag with model #. Then he sold me what he said was the same one. Got it to client's and unboxed it, and was a different model. Called him back and he said - sorry no returns allowed on that (again for sanitation reasons). Then tried several times to convince me it's just as good. I explained twice that it's not what my clients wanted, but he couldn't seem to understand that. I tried calling central customer service and was on hold for 15 min, no exaggerating. Hung up totally frustrated. Terrible experience. I know everyone makes mistakes, but this one should have been fixed when I pointed it out. I just ordered a direct replacement on Amazon, and am now stuck with this other one. I try to shop locally and support the community, but when I get burned like this it makes me care less about all that.